Privacy Policy
How Northern Beaches Chiropractic handles your personal and health information.
Last updated
Northern Beaches Chiropractic(“we”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, disclose and store personal information, and it is designed to comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Health Records legislation applicable in Western Australia.
Information we collect
As a healthcare provider we collect information that is reasonably necessary to provide safe and appropriate care. This may include:
- Name, date of birth, address, phone number and email address
- Emergency contact details
- Health information, including your presenting complaint, relevant medical history, medications, imaging reports, assessment findings and treatment records
- Private health fund and payment details where relevant
- Correspondence with other health practitioners involved in your care
Through this website we may also collect technical information such as your IP address, browser type, pages visited and referring URL, where analytics tools are enabled.
How we collect it
Directly from you — at your appointment, through intake forms, by phone or by email. We may also receive information from your GP, another health practitioner, a radiology provider or your private health fund, with your consent or where permitted by law.
Registering your interest before we open
If you register your interest through this website before the clinic opens, the name, email address, mobile number and note you provide are used to create a patient file for you in our practice management system, Cliniko. The note you write is stored in that file. This is described on the registration form and the form cannot be submitted without agreeing to it.
Registering does not make you a patient and does not book an appointment. The file records that you have registered and that you have not been seen. If you decide not to go ahead, email us and the file will be deleted — you do not need to give a reason.
Details collected this way may also be used to contact you about the clinic opening and with clinic updates, including through third-party communication and advertising platforms. You can opt out of those at any time without affecting your care.
Why we collect it
- To assess, plan and deliver your care
- To keep accurate clinical records as required by law
- To communicate with you about appointments and your care
- To process payments and health fund claims
- To meet our legal, professional and insurance obligations
Disclosure
We do not sell your personal information. We may disclose it to other health practitioners involved in your care with your consent, to your health fund for claiming, to our practice management and IT providers under confidentiality obligations, and where disclosure is required or authorised by law.
Our practice management system, Cliniko, stores clinical records on servers in Australia. Some of the website, communication and advertising services we use are operated overseas, which means information handled by them may be stored or processed outside Australia. We take reasonable steps to ensure any such provider handles your information consistently with the Australian Privacy Principles.
Storage and security
Clinical records are held in secure practice management systems with access limited to authorised personnel. Health records are retained for the period required by law — generally at least seven years from the last entry for adults, and until age 25 for records created while a patient was a child.
Website analytics and cookies
Where analytics or advertising tools are enabled on this website, they may set cookies and collect usage data. These tools are configured through environment settings and are not active unless explicitly enabled. You can block or delete cookies through your browser settings.
Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate. Requests should be made in writing. We may need to verify your identity, and in limited circumstances permitted by law we may decline a request and will explain why.
Complaints
If you have a concern about how we have handled your information, contact us first through the contact page so we can address it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised.